AI engineering for real business operations

Get repetitive work unstuck.

Unstuck Ops is an AI engineering partner for businesses with complex operations. We design reliable systems that handle documents, communication, reporting, and operational workflows. We use automation, integrations, and AI where each is appropriate.

Free initial workflow review · No obligation

Today — scattered4 places to check
PDFInvoicesre-entered by hand
@Inboxunanswered messages
XLSTrackersseveral versions
WhatsAppchased manually
One connected workflow

Routine work moves automatically. Exceptions go to a person.

After — organizedApproval for exceptions
Invoice matched to purchase order
Follow-up sent and recorded
!Price mismatch → sent to a person for approval
Top Rated Plus on Upwork
Clear scope agreed before work begins
Human review for exceptions
Client owns the delivered system
Operational systems

Where work gets stuck

Start with one repetitive, error-prone, or fragmented workflow. We will determine whether automation, integration, or a custom AI system is the right solution.

The interface examples below use sample data.
DistributionInvoice reconciliation
PDFINV-4471 · Northgate SupplyArrived by email · 2 pages
Total $4,182.00PO-2210Due Oct 14
14 of 15 lines match PO-2210Checked against the purchase-order record
Unit price differs by $120Sent to a reviewer

Documents and money

  • Invoice and purchase-order reconciliation
  • Claims and billing preparation
  • Statements and remittances matched
  • Exceptions flagged for review
Property managementTenant response

WhatsApp · Tenant · 9:12

The kitchen faucet is leaking again — unit 4B.
✓ Matched to unit 4B · maintenance policy checked✓ Plumber available Thursday morning · within the pre-approved limit

A plumber can come Thursday between 9 and 11am. Does that work? This repair is within the pre-approved maintenance limit.

Messages and follow-up

  • Email and WhatsApp follow-up
  • Replies grounded in customer and property records
  • Customer reminders
  • Tenant, property manager, owner, and HOA coordination
  • Draft replies prepared for approval
Home servicesAI-assisted intake
Website form · AC not coolingReceived 8:41am · Fairview Road
Service requestPriority: same-day
Added to CRM · job #1042
DRAssigned to the on-call technicianETA sent to the customer
Follow-up scheduled — cancels if the customer replies

Intake and handoffs

  • Inquiries and applications understood and routed
  • CRM and spreadsheet records updated
  • Work assigned to the appropriate person
  • Follow-ups that stop when the customer responds
  • Important or uncertain cases escalated
Healthcare administrationOperations assistant
Billing policiesPayer rulesClaims system

18 claims submitted, 3 returned for coding review, and 1 payer rule changed.

“Which returned claims require prior authorization?”

Three require prior authorization under the current payer rules.
Billing policy, p. 12Payer requirements, Aug 2026
Add the three claims to the biller review queueAccess limited to the billing team

Knowledge and decision support

  • Private assistants over company documents
  • Answers with supporting sources
  • Information checked against current system data
  • Daily management summaries
  • Actions prepared for human approval

From dependable rules and integrations to private knowledge systems and human-reviewed AI agents, we use the level of engineering the workflow requires.

See implementation capabilities
  • APIs and webhooks
  • OCR and document processing
  • Retrieval-augmented generation
  • Private knowledge assistants
  • AI agents with human approvals
  • Authentication and permissions
  • Databases and vector search
  • Monitoring and audit logs
  • Client-owned or cloud deployment
Selected results

Systems that changed the workday

Client names are omitted for confidentiality. Industries and outcomes are real.

Recruiting

Applicant screening

Before
Five hundred applications were read one by one, with notes kept in separate files.
What changed
Applications are summarized against the role, with the reason shown for each judgment.
Result
Five hundred applicants were screened far faster.
Technical details

Resumes are parsed from the applicant-tracking export, scored against a written rubric with a language model, and returned with a supporting excerpt. No candidate is rejected automatically. The output is a ranked review list.

Academic publishing

Manuscript checks

Before
Formatting and consistency problems surfaced late during editorial review.
What changed
Submissions are checked against the house rules as they arrive.
Result
Issues are found before editorial review starts.
Technical details

Submissions are converted to structured text, checked with deterministic rules for the house style, references, and required sections, and returned as a report. Deterministic checks are used wherever the rule is unambiguous.

Beverage distribution

Field-team answers

Before
A 200-page playbook was difficult to search while standing in an account.
What changed
Representatives ask in plain language and receive an answer with its source page.
Result
Field representatives answer on the spot instead of calling the office.
Technical details

A retrieval-backed assistant uses the company's playbook. The document is chunked and indexed. Answers are generated only from retrieved passages, and each answer cites its source page. The index is private to the client's workspace.

How it works

Start with one bottleneck

We build around your current tools where practical. This reduces disruption and avoids unnecessary new software.

  1. 01

    Show us the operational bottleneck

    A description or short screen recording is enough. We can also work from an existing technical brief.

  2. 02

    Map the workflow, exceptions, and approvals

    We document the normal path, exceptions, access, approvals, and failure cases.

  3. 03

    Build and test a focused pilot

    We validate one important workflow against real scenarios. It is not a throwaway demo or an automatic production system.

  4. 04

    Hand over the pilot and define the production path

    Your team tests the pilot. You receive the source code, documentation, and a roadmap for production.

Ways to start

A focused pilot, then a production system

AI workflow pilot

Two to three weeks
From $5,000Focused scope

We design and build a focused pilot around one operational bottleneck, test it against real scenarios, and define the path to production.

  • One clearly defined operational workflow
  • Normal cases, exceptions, and approval points mapped
  • Realistic documents, messages, or system inputs
  • A working pilot tested against real scenarios
  • Human review where appropriate
  • Documentation and source-code handover
  • Production roadmap and quote for the next phase
Discuss a pilotProduction deployment, extensive integrations, security or compliance hardening, and ongoing support are scoped separately.

Production AI systems

Scoped separately

Turn a successful pilot into dependable operational software your team can use every day.

  • Production deployment
  • Multi-system and API integrations
  • Authentication and permissions
  • Monitoring, audit logs, and failure handling
  • Security and compliance requirements
  • Ongoing support and improvement when needed
Discuss a production system

We explain required third-party hosting, software, and usage fees before work begins.

Works with tools your team already uses
Microsoft 365OutlookExcelGoogle WorkspaceGmailGoogle SheetsWhatsAppQuickBooksXeroSlackSharePointCommon CRMs
Available access and integration options are confirmed before we propose the workflow.
Who you work with

Direct collaboration, without agency layers

Unstuck Ops is an independent AI engineering studio. You work directly with the AI engineer who designs and builds the system, from workflow mapping through testing and handover.

There are no account-manager handoffs. There is no discovery phase that ends with only a slide deck. Our work includes operational systems in distribution, healthcare administration, recruiting, and publishing. We work with business owners and existing technical teams.

Every project begins with the exceptions, approvals, and practical details of how the work happens today.

  • Direct collaboration
  • Senior-level implementation
  • No account-manager handoffs
  • Client-owned deliverables
FAQ

Questions owners actually ask

What happens in the free workflow review?

We look at one operational bottleneck, the systems involved, and the important exceptions. You receive an honest assessment of whether it is practical to solve and whether a paid pilot makes sense. Detailed workflow mapping, technical design, and implementation begin with a paid engagement.

What does a pilot cost, and how long does it take?

A focused AI workflow pilot starts at $5,000 and typically takes two to three weeks. It covers one operational workflow tested against real scenarios. You receive the source code and documentation. Production deployment, wider integrations, and security or compliance hardening are scoped separately.

Do we need to understand AI?

No. You need to know which task wastes your team's time. We handle the technical work and explain the result in plain language.

Will this work with our current software?

In many cases, yes. We first confirm what access and integration options your current software provides. We avoid replacing systems that already work.

Can a person approve actions before they happen?

Yes. We recommend approval steps wherever money, contracts, private information, or customer messages are involved.

Can Unstuck Ops work with our technical team?

Yes. We can work from an existing brief, follow your repository and review conventions, and hand over code and documentation to your engineers. We can also extend or repair a system someone else started.

Do you build APIs and custom integrations?

Yes. We build API and webhook integrations, document-processing services, internal tools, and custom AI systems. We also build straightforward workflow automation. The right depth depends on the workflow.

How is sensitive business information handled?

Access is limited to what the workflow needs. Automated actions can be logged for review. We agree on data-handling and security requirements before we access client systems.

What happens when the process changes?

Processes change. We document the workflow and can update the system without starting over.

What happens after the pilot?

Your team tests the result and decides whether to move it into production. Production deployment, integrations, and hardening are scoped separately. There is no obligation to commission the next phase.

Who owns the finished system?

You own the delivered code and documentation. There is no ongoing Unstuck Ops license. We explain any required third-party hosting, software, or usage charges before work begins.

Does every workflow use AI?

No. Many workflows are better served by fixed rules and integrations that behave the same way every time. We use AI where it helps, such as reading messy documents, understanding language, or summarizing information that a rule cannot describe.

Get started

Request a free workflow review

Tell us what is stuck. We will assess whether it is practical to solve and explain the most sensible next step.

Detailed workflow mapping, technical design, and implementation begin with a paid engagement.

  • A person reads every inquiry
  • We agree on data handling before we access any systems
  • Or email [email protected]

We usually reply within one business day. We use your details only to assess and respond to your inquiry.